Why is every AUSTIN EPOXY METALLIC floor backed by a LIFETIME Warranty? While epoxy is one of the
most durable surfaces on the market, we want our customers to use their floors with confidence. Our 10 year
Warranty protects you and your floor against product failures and damage caused by normal day-to-day use.
WHAT OUR WARRANTY COVERS
LIFETIME warranty covers everything that we consider “normal use.” This is just a fancy way of saying if there’s anything wrong with the materials we applied or the way we applied it, we’ve got your back. Here are the two main causes of failure:
Delamination. This is the most common garage flooring failure. It is due to the base coat not creating a strong
enough bond with the concrete and starting to peel up off the floor.
Physical abrasion. We understand that the garage can be used for many things including a home gym, workshop,
toy storage area, and lots more. It’s going to get beat up! If you ever scratch, chip, or crack your floor to the
concrete, AUSTIN EPOXY METALLIC will send someone out to take care of you.
WHAT IT DOESN’T COVER ⚠
We created our warranty because we wanted to be able to address any accidental damages customer that may occur over the lifetime of the product. However, in the sake of transparency, there are a few limitations covered below:
Customer Negligence. This includes but is not limited to:
Staining caused by hot tires, grease, oil, gasoline, transmission fluid, battery acid, or other chemical spills.
Discoloration/dullness due lack of cleaning, heavy use, or the use of scrubbing /buffing machines.
Rusting, metal items need to have protection between the floor coating and the metal item to ensure against staining. Breathable Mats are the only approved mats to use with coating. Non-breathable mats will cause discoloration in coating.
Concrete Cracking. There is no way to guarantee against cracking /re-cracking of coating caused by concrete heaving, shifting, popping, settling, or ground movement.
Waterproofing. While application of our system greatly increases protection from water & moisture intrusion, it is not intended to be a waterproofing solution. We do not guarantee against water leakage/ intrusion to areas below the concrete.